About DSS Solutions
Command Center Operations & Remote Monitoring
100% of Calls Managed by US-based Command Center Operators and Dispatchers.
Why us?
24/7 Dispatch and Remote Monitoring Services
24/7 Dispatch and
Remote Monitoring Services
Unlike other dispatching service providers, DSS does not rely on automated call answering systems. People who dial into our operations center speak with live dispatchers, day or night. This ensures not only prompt handling of assistance requests, but enhanced satisfaction for your customers. All of our dispatchers, operators and equipment are based in the United States.
Unlike other dispatching service providers, DSS does not rely on automated call answering systems. People who dial into our operations center speak with live dispatchers, day or night. This ensures not only prompt handling of assistance requests, but enhanced satisfaction for your customers. All of our dispatchers, operators and equipment are based in the United States.
Dispatchers & Operators
Your customers always speak to real people, not automated systems.
Technology
Our state-of-the-art infrastructure seamlessly connects your system with ours.
Based
We don't outsource overseas. DSS Solutions dispatchers and operators are 100% based in the USA.
Customized
Services and scripts completely designed to your specific needs. We follow your instructions.
Service
Our dispatchers & operators are trained to provide courteous and helpful interactions with your customers.
24/7
Your customers can reach us any time, day or night.
DSS Solutions proudly serves a diverse range of clients, including schools, municipal and county emergency services and law enforcement, major pharmaceutical manufacturers, regional utilities providers, and other state agencies.
DSS Solutions provides additional on-demand coverage, so your dispatching and remote monitoring services can shrink or expand based on your needs.
Always at the ready.
DSS Solutions provides client-focused and customized command center operations, field service dispatching, and remote services monitoring. Our highly trained customer service specialists respond quicky and professionally to your customers and field agents. Our operators and dispatchers are on call 24 hours a day, seven days a week, always ready to answer inquiries, dispatch field service, or relay messages as needed.
Highly trained & experienced.
Our operators monitor over 12,000 alarms and cameras, while also supporting the command centers of several national organizations. We provide services at multiple centers serving a diverse range of clients, including 75 school districts, major pharmaceutical manufacturers, regional utilities providers and state agencies, as well as municipal and county emergency services and law enforcement.
Our highly trained and experienced operators and dispatchers play critical roles in a fast-paced environment that supports emergency conditions such as major storms, vital power substations, alarm response, communication escalation protocols, reporting verbally and in writing, and dispatching the appropriate critical personnel.
Contact us!
Let DSS Solutions help you to determine the command-and-control center specific for your operation. We can easily identify what resources you will need. Our solutions integrate the command center with your field personnel, along with multiple diverse technologies. We provide the analytical power to maximize effective deployment, besides managing operations, recognizing trends, and anticipating problems.
DSS Solutions supports the recruitment and hiring of veterans, and we implement diversity and inclusion policies throughout the company.
- Diversity
- Inclusion
